On Thursday, December 8 2016, the Harvard Global Health Institute’s special initiative on quality, the Harvard Initiative on Global Health Quality (HIGHQ), hosted a panel discussion entitled “Strategies for Measuring Quality: Learning from Across the Globe”. Dr. Jishnu Das, Lead Economist in the Development Research Group at the World Bank and Visiting Fellow at the Center for Policy Research in New Delhi, gave the keynote address on using standardized patients to measure quality of primary care around the world. He highlighted the advantages and limitations of the method, making note that the most important measure of quality when a patient comes to a doctor is, “Do they get what they need and not get what they don’t need?”
After Dr. Das’s keynote, an engaging panel of speakers, moderated by Prof. Ashish Jha, Director of the Harvard Global Health Institute, presented their work on various aspects of global health quality. Dr. Margaret Kruk, Associate Professor of Global Health at the Harvard T. H. Chan School of Public Health presented her work on measuring quality of maternal and child health care in sub-Saharan Africa noting that patient’s everywhere demand quality. Dr. Jessica Cohen, Associate Professor of Global Health at HSPH spoke about public reporting as a means of improving quality in resource-limited settings. Dr. David Bates, Chief of General Internal Medicine at Brigham and Women’s Hospital, spoke about measuring and improving patient safety in low and middle-income settings.